Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

Author: Malcolm Carlaw

paperback Category: Customer Services Category: Working Patterns & Practices Category: Industrial Or Vocational Training Category: Industrial Or Vocational Training Category: Entrepreneurship Category: Management & Management Techniques Category: Personnel & Human Resources Management McGraw-Hill Education - Europe Fastbooks book price: 40.74 EUR (price updated on 30.01.2026) Free delivery to EU countries (and more) more Reader's comments and book reviews: Amazon

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