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Managing Customer Relationships: A Strategic Framework

Author: Don Peppers, Don Peppers, Martha Rogers

hardback
Category: Customer Services
Category: Management Decision Making
John Wiley and Sons Ltd
Fastbooks book price: 122.84 EUR
(price updated on 03.04.2026)

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Managing Customer Relationships: A Strategic Framework

Books from category Management Decision Making

The One Minute Manager Meets the Monkey

Who Gets What - And Why: The Hidden World of Matchmaking and Market Design

The Real Life MBA: The No-Nonsense Guide to Winning the Game, Building a Team and Growing Your Career

Strategic Information Systems: Competition Through Information Technologies

Thinking in Time: The Uses Of History For Decision Makers

The Paradox of Choice

The Paradox of Choice: Why More Is Less

Zap the Gaps!

Get Back in the Box: How Being Great at What You Do Is Great for Business: How Being Great at What You Do Is Great for Business

Managing for Results: Economic Tasks and Risk-Taking Decisions

Flip: How to Turn Everything You Know on Its Head--And Succeed Beyond Your Wildest Imaginings

How Good People Make Tough Choices: Resolving the Dilemmas of Ethical Living

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation

Your Brain at Work: Strategies for Overcoming Distraction, Regaining Focus, and Working Smarter All Day Long

Tough Calls from the Corner Office: Top Business Leaders Reveal Their Career-Defining Moments

Flash Foresight: How to See the Invisible and Do the Impossible

Creative Intelligence: Harnessing the Power to Create, Connect, and Inspire

Think Like a Freak: The Authors of Freakonomics Offer to Retrain Your Brain

Ninja Innovation: The Ten Killer Strategies of the World's Most Successful Businesses

Thinking: The New Science of Decision-Making, Problem-Solving, and Prediction

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Management Decision Making

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